第一部分 日常接待
unit 1 招呼与接待 Greeting and Reception
unit 2 回答客户问题 Giving Answers to a Customer
unit 3 询问客户问题 Making Inquiries to a Customer
unit 4 向客户提建议 Marking Suggestions to a Customer
unit 5 向客户道歉 Offering Apologies to a Customer
unit 6 在问讯处 At the Inquiry Desk
unit 7 开立活期帐户 Opening a Current Account
unit 8 开个人支票帐户 Opening a Personal Cheque Account
unit 9 关于往来帐户 About a Current Account
unit 10 告知存款余额 Telling the Balance
unit 11 办理取款 Handling Withdrawals
unit 12 办理特别账户 Handling a Special Account
unit 13 计算日息 Computing Daily Interests
unit 14 办理外币存款 Making Foreign Currency Deposits
unit 15 在户上存款 Depositing Money in One's Account
unit 16 办理定期存款 Handling Time Deposits
unit 17 新开储蓄账户 Opening a Saving Account
unit 18 如何开支票 How to Write Out a Cheque
unit 19 结清帐户 Closing an Account
unit 20 电汇 Telegraphic Transfers
unit 21 信汇 Mail Transfers
unit 22 汇入汇款 Incoming Remittance
unit 23 汇出汇款 Outgoing Remittance
unit 24 出租银行的保管箱 Renting a Safe Deposit Box |
第二部分 货币业务
unit 1 信用卡 Credit Card
unit 2 转帐 Transferring between Different Accounts
unit 3 询问有关利率的情况 Inquiring about Interest Rates
unit 4 购买旅行支票 Buying Traveller's Cheques
unit 5 透支 Overdrafts
unit 6 外汇交易 Foreign Exchange Dealing
unit 7 使用自动出纳机 Using an Automated Teller Machine
unit 8 支票挂失 Reporting Lost Checks
unit 9 长期贷款 Long-Term Loan
unit 10 存折挂失 Reporting a Lost Passbook
unit 11 外币兑换 Money Exchange
unit 12 提供流动资金贷款 Offering Loans for Working Capitals
unit 13 提供住房贷款 Offering a Housing Loan
unit 14 私人贷款 Personal Loans
unit 15 提供外币贷款 Offering a Foreign Exchange Loan
unit 16 提供人民币贷款 Offering a Renminbi Loan
unit 17 开立信用证 Opening a Letter of Credit
unit 18 贴现票据 Discounting a Bill of Exchange
unit 19 兑现旅行支票 Cashing a Traveller's Check
unit 20 兑现外国支票 Cashing a Foreign Check
unit 21 兑现个人支票 Cashing a Personal Check |
第三部分 其他服务
unit 1 办理托收 Making a Collection
unit 2 解释汇率 Explaining Rates of Exchange
unit 3 办理退汇 Handling Reconversion
unit 4 谈论电脑化银行业务 Talking about Computerized Banking
unit 5 谈论中国的银行 Talking about Bank in China
unit 6 投资股市 Investment in Stock Market
unit 7 进行资信调整 Marking a Credit Inquiry
unit 8 国际货币制度 The International Monetary System
unit 9 谈论保险 Talking about Insurance
unit 10 发行国外债券 Issuing all Offshore Bond
unit 11 西方的银行 Bank in the West
unit 12 财务管理 Financial Management |
